If you open your box and find a Pecan staring back at you when you ordered a Chicken Pot Pie, don't worry — we'll make it right. Wrong-item mix-ups are rare, but they do happen, and fixing them is straightforward: email us, tell us what you got versus what you ordered, and we'll get the right pie out to you on priority shipping, usually arriving within two business days.
How to let us know
Drop a note to support@perfectpies.club with:
- Your order number (it's in your confirmation email)
- What you ordered
- What actually showed up
A photo is helpful if you have one handy, but we won't hold up your replacement while you go digging for your phone. Millie or one of the team will get back to you the same day during shop hours (Tuesday–Friday 8–6, Saturday 8–5, Sunday 9–3).
What happens next
Once we confirm the mix-up, we'll ship your correct pie priority — it'll arrive in about two business days, packed and frozen the same way your original order was.
For the wrong pie sitting on your counter, we'll include a prepaid return label in your replacement shipment. You can drop it at any FedEx or UPS location at your convenience. That said, if you'd rather just keep it — maybe the Pecan is growing on you — just say the word. We'll note it on your order and skip the return. We're a bakery, not a logistics puzzle.
A note on timing
The easiest path is reporting the mix-up within 24 hours of delivery. If a little more time has passed, email us anyway — Clarisse and the kitchen team can usually still sort it out, it just might take a quick conversation.
We're sorry for the mix-up. Pablo's been running this kitchen since 2011 and getting your order right is the whole point — when we miss, we want to fix it fast.
Questions we didn't answer here? Shoot us a note at support@perfectpies.club and a real person will write you back.
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